Welcome to our Frequently Asked Questions section. Here, we answer your most common questions about our bus charter services. For more details, feel free to contact us.
- Who is Signature Transportation Charter Services?
Signature Transportation Charter Services is a ground transportation and logistics company that strives to provide an exceptional customer experience from the start of your journey through completion. - What group transportation services does Signature Transportation Charter Services provide in Nashville?
We provide planning, logistics, and ground transportation management services for group events nationwide, including: - Group Charter
- School Transportation
- Athletics Transportation
- Church Transportation
- Convention Transportation
- Corporate Transportation
- Government Transportation
- Why should you choose Signature Transportation Charter Services?
We specialize in group transportation solutions to meet your needs. Our focus on communication, trust, and flexibility ensures we exceed your expectations. - What type of vehicles does Signature Transportation Charter Services offer for group transportation?
We offer a variety of vehicles suitable for group transportation, including Mini Bus, Mini Bus XL, Limousine Coach XL, Super Coach, and Motorcoach. Visit our fleet section for more details. - Can I cancel or change a reservation through the Signature site?
Yes. Our website is linked to a full-service online booking portal that gives you complete control of your reservation. You can also access your trip history and receipts through this portal. - What is Signature Transportation Charter Services’ cancellation policy?
Our cancellation policies vary by vehicle type and service. Mini Buses and larger vehicles typically require a 30-day notice to cancel a reservation. For more detailed information, please review our Cancellation Policy. - Is my personal information secure?
Yes. The information collected during the registration or booking process is stored on secure servers utilizing state-of-the-art security protocols. Additionally, all credit card transactions are processed using Level-3 security, offering the highest levels of security in the credit card processing industry. - Do you track flights at Nashville International Airport (BNA)?
Yes. Signature Transportation Charter Services utilizes a computerized flight tracking system. Should your flight be delayed or arrive early, we will adjust our schedule to coordinate with your updated flight time. - What forms of payment do you accept?
Signature Transportation Charter Services accepts all major credit cards, either over the phone or via our website. We also offer billing accounts for your convenience. - How much notice do you need to book a group transportation reservation?
Group reservations can often be booked on demand, but larger vehicles and specific locations may need more notice. Booking early helps ensure quality service. - How do I get a receipt?
Receipts are emailed to the booking email at the end of your trip. If you need assistance, contact us at (615) 727-7620. - Why is the amount charged different from the amount I was quoted?
We pre-authorize 30% more than your quoted amount to cover any additional fees. Possible extra charges are listed on your trip confirmation and may include extra stops, additional wait times, and overtime. - Where will I be met at the airport?
For meet-and-greet service, your chauffeur will meet you at baggage claim with a sign showing the name provided at booking. For standard service, please proceed to the designated pick-up area. - What if my flight is delayed?
We track all flights using live dispatch agents. If you provide flight details during booking, we will adjust for your actual arrival time. - Are pets allowed inside the vehicles?
Yes, pets are allowed. Crated pets are transported for free, but non-crated pets may incur an additional fee, as detailed in your booking terms and conditions. - How can I contact my chauffeur?
Thirty minutes before pick-up, the contact number provided at booking will receive a text message with chauffeur information. If you have trouble reaching your chauffeur, our 24-hour dispatch team is available to assist you. - What kind of training do your chauffeurs go through?
Our chauffeurs undergo extensive training, including safety training, customer service training, FMCSA guidelines, ride-along programs, and ongoing education and reviews. - I want to make changes to my booking. What should I do?
If you need assistance, contact us at sales@stscoaches.com or call (615) 727-7620. - Is there any charge for an additional stop?
Yes, fees for additional stops are detailed in the terms and conditions provided at booking. - Is there a fee for waiting periods?
Yes, there is a fee if the wait time exceeds our grace period. All fees are outlined in the terms and conditions provided at booking. - When do I get charged for my service?
All bus charter services are charged before your trip to ensure that your vehicle is reserved and ready for your service.
For any other questions, please contact us:
Phone: (615) 727-7620
Email: sales@stscoaches.com
Address: 1306 Antioch Pike, Nashville, TN 37211
