Quotes are based on information given at the time of booking. Additional charges may be incurred upon receiving your final itinerary (driving through the night, etc.) or if you have exceeded the hours or mileage estimated after your charter returns. Changes in itineraries should be reported to us as soon as possible. Changes must be made with office personnel, not driver(s). The client is responsible for all parking, toll fees, and permits.
There is a non-refundable deposit of 25% (per vehicle) at the time of booking. The deposit must be received within 14 days of booking or Signature Elite Services reserves the right to release the vehicle(s) for resale. The remaining balance is due 30 days prior to the departure date and is subject to cancellation if payment is not received. If paying with credit card, there may be a 3.5% fee added.
Approved Account Holders in good standing may be extended credit terms. Any outstanding balance not paid within 30 days after the charter, a 10% fee will be applied the first month. Thereafter, a 15% fee will be applied each month payment is late. Accounts not in good standing may have their privileges suspended or revoked. Requests to open an account should be forwarded to accounting@nashvillelimo.com for approval.
Most of our vehicles are equipped with reclining seats, restroom, PA system, TVs, DVD, outlets, and Wi-Fi. These are provided as complimentary services. No refunds will be given in the event any of these services are not working.
Cancellations made 30 days prior to departure will receive a refund, minus the deposit. Any cancellation made within the 30 days before charter will forfeit the entire cost of the trip. In the event of inclement weather, clients may reschedule the trip within 3 months without any additional charges. Rescheduled trips are subject to availability. If we are unable to reach an agreement on a new date, you will forfeit the total cost of the trip. In the event of extreme weather conditions, the final decision to implement a trip will be made by Signature Elite Services. In the event that Signature Elite Services deems travel unsafe, we will refund payment minus the deposit.
Detailed itineraries should be received 14 days prior to your trip. Itineraries must include addresses, directions (if necessary), and times.
DOT Regulations limit drivers to 10 hours of driving time per day with a maximum of 15 hours on-duty. Drivers must have 8 consecutive hours off the coach to reset these time limits. A relief driver will be needed if your itinerary exceeds these limits, and any additional cost are the responsibility of the client.
Clients must provide hotel accommodations for driver(s) on overnight trips at the same hotel as group, unless verified by office personnel. Each driver should receive their own room. Hotel MUST have onsite bus parking.
Our drivers are trained professionals in the safe operation of your coach. Suggested gratuity is 10-20%. At your request, this can be included at the time of booking.
We allow food and beverages on our coaches with the following restrictions: • No glass, cans, or fountain drinks (plastic bottles only).
The driver can refuse these privileges at any time if the group is not following our policy.
Please limit use of the on-board restroom. Due to the nature of the facility, unpleasant odors may develop. Do not throw objects or paper into the toilet. Arrangements can be made to service the restroom for over the road trips where possible.
As fuel costs constantly fluctuates, it may be necessary to add a fuel surcharge on our charters to cover large increases in cost. You will be notified if this applies to your charter.
Any spills, accidents, and/or damages that are caused by any passenger which require special or outside cleaning or repair will be the clients’ responsibility. The cost for damages can be based on an estimate for the repair costs and any subsequent loss in revenue.
Please check the coach for all belongings prior to departing the coach. We do check our coaches for lost property during cleaning; however, Signature Elite Services will not be responsible for any stolen, lost, damaged, or misplaced personal property. The return of all lost property will incur handling fees plus any shipping charges at your cost.
Signature Elite Services will not be held liable for loss of time due to mechanical failure or inclement weather, power failures, traffic, or any unforeseen circumstances. We also reserve the right to lease equipment from other companies to fulfill this agreement.
